Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are your watches authentic and certified?
Yes, every timepiece at Luxury Time is 100% authentic. Each watch undergoes a rigorous inspection by our certified horologists and comes with its original serial number and a certificate of authenticity.
What kind of warranty do you offer?
We provide a comprehensive 24-month international warranty on all new watches, covering manufacturing defects and movement issues. Pre-owned items include a 12-month Luxury Time limited warranty.
How long does shipping take and is it insured?
We offer complimentary, fully insured express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international deliveries take 5-7 business days depending on customs.
What is your return policy for luxury items?
We offer a 14-day return window for all unworn timepieces. The watch must be returned in its original condition with all protective films, tags, and documentation intact to qualify for a full refund.
Do you offer financing or installment plans?
Yes, we partner with premium financing providers to offer flexible payment plans. You can choose to split your purchase into monthly installments during the checkout process.
How should I maintain my luxury watch?
To ensure longevity, we recommend a professional service every 3-5 years. Avoid exposing your watch to extreme temperatures or strong magnetic fields, and always rinse with fresh water after contact with salt water.